TSB Bank plc

Financial Ombudsman decision DRN9223287 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

TSB Bank plc provided an appalling level of service when they applied for a mortgageMortgage administration

TSB has apologised for the delays in handling their application and for shortfalls in its communication.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9223287.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.