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WDFC UK Limited
Financial Ombudsman decision DRN9221015 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr Z complains about the way WDFC UK Limited (trading as Wonga.com) has treated him whilst he was experiencing financial difficultiesTreatment in financial difficulty
Wonga did not offer sufficient assistance to Mr Z or attempt to contact him to discuss his financial difficulties. Although Wonga set up a repayment plan, this was not maintained and she cannot see that Wonga did anything else to assist Mr Z or contact him for over two years.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9221015.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.