Nationwide Building Society

Financial Ombudsman decision DRN9217855 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr L complains that Nationwide Building Society refused to extend his interest-only mortgage as it had said it would.Mortgage administration

Nationwide also accepted that it had given Mr L incorrect information about its process for extending mortgages and offered compensation of £150 for its poor service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9217855.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.