Cheltenham & Gloucester plc

Financial Ombudsman decision DRN9216200 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

C&G is required to treat Mr E and Ms S fairly when they are in financial difficulties with their mortgage.Treatment in financial difficulty

Mr E and Ms S complain that Cheltenham & Gloucester Plc, (“C&G”), has not been sensitive enough to Mr E’s medical condition.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9216200.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.