The Co-operative Bank Plc

Financial Ombudsman decision DRN9209218 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Cancel any charges and interest that have been added to the overdraft.Charges and fees

Miss C complains that following a report of fraud on her account The Co-operative Bank Plc didn’t provide her with correct information which caused her to run up an overdraft of £899.03 and incur bank charges.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9209218.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.