Bank of Scotland Plc

Financial Ombudsman decision DRN9207267 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

incorrectly placed an internal marker on her account which means she isn’t able to obtain any credit with the banking groupCredit file reporting

Halifax accepted that this happened because of an error it’d made some time ago. As a result of that error it sent Mrs S’s account to Recoveries.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9207267.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.