Bank of Scotland Plc

Financial Ombudsman decision DRN9201680 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Halifax also said it would make sure Ms W’s credit file hadn’t been affected as a result of the complaint.Credit file reporting

Ms W has complained that Bank of Scotland Plc mis-sold her an Ultimate Reward Current AccountProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9201680.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.