Barclays Bank Plc
Financial Ombudsman decision DRN9196256 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr D complains that Barclays Bank PLC did not explain the effect an arrangement to pay would have on his credit file.Credit file reporting
Barclays accepts there were delays in handling Mr D’s complaint, which has caused him further unnecessary upset.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9196256.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.