Lloyds Bank PLC

Financial Ombudsman decision DRN9179124 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mr L noticed a recurring debit card payment of £29.99 from K’s account, which he did not recognise.Unauthorised transaction

complains that he received poor service from Lloyds Bank Plc when he contacted it to report unrecognised transactions on K’s account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9179124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.