Vanquis Bank Limited

Financial Ombudsman decision DRN9177956 Not upheld

Not upheldoutcome, as published by the Ombudsman

£130redress stated in the decision

Thu Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr L has complained about charges Vanquis Bank Limited added to his credit card account.Charges and fees

Nor do I feel that Vanquis was under any obligation to stop adding interest to the account while this service was looking at the complaint, and I’m satisfied it was added in line with the terms and conditions.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9177956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.