NRAM Limited

Financial Ombudsman decision DRN9175657 Not upheld

Not upheldoutcome, as published by the Ombudsman

£715redress stated in the decision

Fri Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

There’s also no evidence supporting the repeated complaints by Mr and Mrs R that NRAM’s systems aren’t fit for purpose, the interest rate charged is incorrectInterest and rates

Mr and Mrs R complain that NRAM plc has treated them unfairly and unreasonably when dealing with their mortgage and the amount owed.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9175657.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.