Bank of Scotland Plc

Financial Ombudsman decision DRN9168719 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr and Mrs W complain that Bank of Scotland plc (trading as Halifax) didn’t help them when they were experiencing financial difficulties.Treatment in financial difficulty

Mr and Mrs W subsequently complained that the credit searches that Halifax had done had shown on their credit reports.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9168719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.