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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN9167663 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss B is unhappy that Shop Direct continued to apply charges to her accounts when she was experiencing financial difficulty and continued to demand payment despite a reduced repayment plan being agreed.Treatment in financial difficulty

Miss B complains that Shop Direct Finance Company Limited applied charges to her account at a time when she was experiencing financial difficulty.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9167663.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.