Lloyds Bank PLC

Financial Ombudsman decision DRN9163579 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

removal of a charge on her propertyMortgage administration

Lloyds admits it didn’t handle the matter as quickly as it should’ve doneService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9163579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.