Skipton Building Society

Financial Ombudsman decision DRN9159791 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Mrs B is unhappy that the business will not allow her access to her investments until she supplies it with a copy of her Lasting Power of Attorney or a doctor’s letter.Funds blocked or frozen

This complaint concerns the way in which Skipton Building Society (the business) chose to interact with Mrs B after she told it that she had recently been diagnosed with a medical condition that could impact on her mental capacity.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9159791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.