Barclays Bank Plc
Financial Ombudsman decision DRN9158485 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
It accepted that this was poor service and explained it had credited E’s account with £150 to apologise for the problems dealing with the branch, its poor communication and the delay in addressing the complaint.Complaint handling
This is for data protection reasons.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9158485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.