Elderbridge Limited
Financial Ombudsman decision DRN9156492 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sun Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr and Mrs E got into financial difficulties and were in arrears on the loan.Treatment in financial difficulty
mis-information Elderbridge gave in its final response letterComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9156492.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.