Bank of Scotland Plc

Financial Ombudsman decision DRN9153988 Not upheld

Not upheldoutcome, as published by the Ombudsman

£58redress stated in the decision

Fri Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I agree that the complaint handling service the bank provided wasn’t acceptable.Complaint handling

It provided a poor level of service when he called to resolve this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9153988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.