HSBC Bank plc

Financial Ombudsman decision DRN9153917 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains about the service he received from HSBC Bank Plc after he requested a chargeback for a defective car he’d purchased.Card dispute or chargeback

Mr B says HSBC was slow to progress his chargeback.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9153917.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.