National Westminster Bank Plc

Financial Ombudsman decision DRN9150585 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

E complains that National Westminster Bank Plc will not refund fraudulent debit card transactions made on its account.Card dispute or chargeback

Consideration also needs to be given to the time NatWest took to deal with E’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9150585.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.