Lloyds TSB Bank Plc
Financial Ombudsman decision DRN9150218 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
did not respond to his requests for assistance with his financial difficultiesTreatment in financial difficulty
applied unfair and disproportionate fees and charges to his current accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9150218.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.