Capital Home Loans Limited

Financial Ombudsman decision DRN9149475 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr W and Mr J complain that Capital Home Loans Limited sold their property too cheaply and didn’t treat them fairly when in arrears.Treatment in financial difficulty

They also felt Capital and the receivers charged too muchCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9149475.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.