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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN9144237 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Kensington had put a marker on her credit file which meant she was turned down for credit elsewhereCredit file reporting

She’d been told there was a credit available to her as a refund. Miss J thinks this wasn’t right and if she’d accepted it, she’d have gone into arrears.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9144237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.