Santander UK Plc
Financial Ombudsman decision DRN9136705 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Sep 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Mr and Mrs H complain that Santander UK Plc unfairly charged them for withdrawing cash whilst they were abroadCharges and fees
Santander hadn’t provided the customer service that Mr and Mrs H could reasonably have expected from their relationship managerService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9136705.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.