Bank of Scotland Plc

Financial Ombudsman decision DRN9132879 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Halifax acknowledged that they could have done better and within two weeks had corrected their information to Mr H and tried to help.Complaint handling

poor customer service after he could not get a refundService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9132879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.