Bank of Scotland Plc

Financial Ombudsman decision DRN9131386 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

Ms H complains that Bank of Scotland plc trading as Halifax hasn’t paid interest on her ISA account for the day it was closed.Interest and rates

Ms H says that, according to the regulations, any payment delay or incorrect execution of ISA transfer payment caused, Halifax would need to rectify interest losses.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9131386.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.