Santander UK Plc
Financial Ombudsman decision DRN9122333 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jan 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
retract a threat of passing adverse information to credit reference agenciesCredit file reporting
Mr and Mrs G complain that Santander UK Plc gave them incorrect information when they wrote to Santander to find out about the process that would apply when they paid off their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9122333.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.