Loans 2 Go Limited
Financial Ombudsman decision DRN9121823 Not upheld
Not upheldoutcome, as published by the Ombudsman
£369redress stated in the decision
Fri Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mrs N complains that Loans 2 Go Limited mis-sold her a loan, and that the repayments were unaffordable.Product mis-sold
Mrs N says she was vulnerable at the time, and I can see that the majority of her income came from incapacity benefit and disability living allowance.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9121823.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.