HSBC Bank plc

Financial Ombudsman decision DRN9116934 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

the bank closed his account while he was abroadAccount closed or refused

much of the upset Mr C was caused could’ve been avoided if it had acted on this informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9116934.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.