Bank of Scotland Plc

Financial Ombudsman decision DRN9106574 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Halifax has paid Mr C £156.51 for what happened, and has written to his loan provider to ask it to remove the adverse information it has recorded on Mr C’s credit file.Credit file reporting

Halifax accepts it made a mistake when Mr C switched his current account to another provider.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9106574.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.