Bank of Scotland Plc

Financial Ombudsman decision DRN9096277 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

pay Mr F £150 in recognition of the inconvenience caused by its complaint handling.Complaint handling

I don’t think Mr F’s age at the time – he was 70 – means the bank should have treated him as a vulnerable customer who might have lacked the ability to understand the credit agreement.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9096277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.