GE Money Home Lending Limited

Financial Ombudsman decision DRN9089740 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

treatment by lenders of borrowers who are behind with their mortgage payments and find themselves in arrearsTreatment in financial difficulty

didn’t do enough to help him after he was unable to repay his interest-only mortgage at the end of the termMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9089740.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.