Al Rayan Bank PLC
Financial Ombudsman decision DRN9085430 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Al Rayan didn’t delay the payment of the HPPMortgage administration
its customer service hadn’t been good as its staff should’ve called Mr S back as requestedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9085430.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.