Barclays Bank Plc
Financial Ombudsman decision DRN9083815 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the bank official could have looked at all her accounts and her full records which would have allowed her to identify where Mrs M’s money had been invested. However, they didn’tService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9083815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.