HSBC Bank plc

Financial Ombudsman decision DRN9082699 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

As a result it refunded him bank charges and interest of £349.47.Charges and fees

He is unhappy about HSBC’s customer service because it sent him rude letters and has been rude to him on the phone.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9082699.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.