Bank of Scotland Plc

Financial Ombudsman decision DRN9078182 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Treatment in financial difficulty

In the Ombudsman’s words

Mr S complains that Bank of Scotland plc, trading as Halifax, will not refund money which he says an ATM failed to dispense.APP scam refund refused

Since raising this complaint, Mr S has told this service that he is in financial difficulties.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9078182.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.