HSBC Bank plc

Financial Ombudsman decision DRN9077492 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mrs B complains that HSBC Bank plc has charged her for a large foreign cash payment which she did not receiveUnauthorised transaction

caused her substantial difficulty and extra costs by the way it dealt with the problems caused by her blocked debit cardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9077492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.