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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN9067030 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr B complains that charges Volkswagen Financial Services (UK) Limited (VFS) applied for damage to his car at the end of his Hire Purchase (HP) Agreement were unfair.Charges and fees

Also that VFS mis-sold the car to him telling him he could transfer his payments made to a new car at the end of the HP term when he wasn’t able to do so.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9067030.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.