Barclays Bank Plc
Financial Ombudsman decision DRN9065037 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,200redress stated in the decision
Tue May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
transactions, debited to their account, that they hadn’t authorisedAPP scam refund refused
Barclays apologised and explained that a mistake was made in the letter; it was meant to say £200 not 3200Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9065037.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.