Barclays Bank Plc
Financial Ombudsman decision DRN9063911 Upheld
Upheldoutcome, as published by the Ombudsman
£240redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
It agrees that when she closed her account and opened a new one, it could have made it clear to Miss B that any incoming credits could be applied to her new account. It has offered £240 compensation in relation to this and its delay in responding to her complaint.Complaint handling
Miss B complains that Barclays Bank Plc provided her bank details to a third party allowing them to make a large payment into her account which she did not want to receive.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9063911.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.