HSBC Bank plc

Financial Ombudsman decision DRN9060513 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

it declined to do soAccount closed or refused

HSBC accepts that its level of service wasn’t at the high standard the trustees should have been able to expectComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9060513.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.