Barclays Bank Plc
Financial Ombudsman decision DRN9052069 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Fri Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
Mr K says that Barclays carried out a credit check on him in March 2016 and there was no reason for it to do thisCredit file reporting
Mr K complains that Barclays Bank Plc denied him access to his account online and it holds another address on file for him which it will not confirm.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9052069.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.