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Sainsbury's Bank Plc
Financial Ombudsman decision DRN9048838 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sat Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
delayed responding to his claim under section 75 of the Consumer Credit Act 1974 (s.75) regarding a car he acquired using his Sainsbury’s credit cardCard dispute or chargeback
Mr C says that he had to chase Sainsbury for a response and faced delays while trying to get his claim dealt with.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9048838.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.