HSBC Bank plc

Financial Ombudsman decision DRN9043114 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr K says that a fraudulent payment was made from his account whilst he was abroad.Card dispute or chargeback

He says that when he complained about this HSBC Bank plc refused to start a process to reclaim the money saying he was outside the relevant timescales.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9043114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.