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Halifax Limited
Financial Ombudsman decision DRN9040939 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,605redress stated in the decision
Mon Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax upheld the complaint as it accepted that its adviser gave Mr and Mrs B the wrong information about the state of their account resulting in Mr and Mrs B paying less than they should have done.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9040939.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.