Santander UK Plc
Financial Ombudsman decision DRN9040289 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
a block was placed on the accountFunds blocked or frozen
Santander should have told Company G a payment hadn’t been sent out when they spoke on the phone around a week laterService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9040289.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.