Bank of Scotland Plc

Financial Ombudsman decision DRN9036180 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s also unhappy with the customer service he received and the way he’s been treated.Complaint handling

HBOS failed to keep Mr B updated while it was looking into the above issues and didn’t call him back when it reasonably should have.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9036180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.