HSBC Bank plc

Financial Ombudsman decision DRN9033860 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr B complains that HSBC UK Bank plc won’t refund a series of payments made using his debit card and which he says he neither made nor authorised.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9033860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.