Santander UK Plc
Financial Ombudsman decision DRN9027966 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
I am satisfied from the evidence that when Santander became aware of Mr and Mrs N’s difficulties in repaying the mortgage it responded appropriately.Treatment in financial difficulty
Mr and Mrs N complain that Santander UK Plc refused to extend their mortgage term.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9027966.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.