Santander UK Plc
Financial Ombudsman decision DRN9027705 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Overdraft usage fees and fees for returned direct debits meant that the overdraft continued to increase.Charges and fees
Mr T complains that Santander UK Plc failed to update his address when he asked it to.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9027705.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.